Office Manager

As a global leader in the Pharmaceutical sector, this organisation is committed to operational excellence and superior service standards. With a focus on innovation and continuous improvement, they foster a professional environment that empowers their teams to achieve organisational goals. The company is currently seeking a dynamic and highly organised Office Manager to lead their support functions and drive a culture of excellence.

Position Overview

The Office Manager plays a pivotal role in managing the daily operations of the Business Support team while overseeing comprehensive administrative tasks across the organisation. This individual is responsible for optimising workflows, managing complex customer escalations, and maintaining seamless office services. Additionally, this role provides critical support to the senior leadership team, ensuring that internal and external objectives are met with professionalism and discretion.

Responsibilities

• Lead, coach, and motivate the Business Support team to achieve peak performance and meet key deliverable.

• Oversee daily operations, optimise workflows, and implement standard operating procedures (SOPs) to ensure consistency and efficiency.

• Develop and implement customer service strategies aligned with business goals, monitoring satisfaction and identifying trends for preventative solutions.

• Design filing systems, manage office supplies, and coordinate all company events, including venue selection and catering.

• Lead change initiatives and drive a culture of innovation by rolling out new processes and systems.

Qualifications

• 3 to 5 years of experience in a senior customer service-related role is required.

• Proficiency in Microsoft Office (Word, Outlook, Excel, Access, and PowerPoint) is essential.

• Excellent verbal and written English communication skills are required for interfacing with senior-level contacts.
• Proven decision-making and problem-solving skills with a strong detail-oriented approach.
• A positive, results-oriented attitude with the ability to influence and coach others effectively.

Benefits

• Opportunities for professional development and advancement within a global organisation.
• Free parking onsite
• Close to public transport
• Competitive commission structure in addition to a base salary.
• A positive and collaborative work environment that values industry expertise and proactive results.

If this Business Support Manager role sounds like the next step in your career, APPLY NOW, or for a confidential discussion, please email donna.t@randstad.com.au.